Frequently Asked Questions - All FAQs

We can locate your water leak and minimize the damage to your home or building. It is better for you the customer to have a specialist pinpoint the problem before excavation. The cost of pursuing a leak with a jackhammer without our help far outweighs ours fee for pinpointing the problem.

First make sure all valves are turned off and there are no leaking faucets or toilets. Then you want to locate your meter box, which is typically located in front of your property near the street. Carefully remove the lid and raise the cap on the meter dial. The display dial is similar to a clock; locate the red triangle at the lower left side on the dial of meter. The triangle should not turn unless you are using water.  If the triangle is turning, you may have a leak.

Turn the shut-off at your house to the off position. If the meter stopped spinning, this is an indication that the leak is inside the home. If the meter continued to spin, this indicates that the leak is outside the home.

BUCKET TEST PROCEDURE

1.  Bring the pool water to its normal level..
2. Fill an empty bucket with pool water to about 1 inch from the top of the bucket. (by filling the bucket close to the top you are ensuring that air movement over the surface of the bucket will be similar to that of the pool).
3. Place the bucket on the first or second step of the pool. To keep it from floating away it may be necessary to place a brick or a rock into the bucket. (by placing the bucket into the pool water you are ensuring that the water temperature of each will be similar).
4. Mark the water level inside the bucket.
5. Mark the water level of the pool on the outside of the bucket, on the pool wall, or skimmer faceplate.
6. Operate the pool for 24 hours as it has been operated when a leak was first suspected.
7. After 24 hours, compare the two levels. If the pool water (outside mark) goes down more than the bucket inside water level, there is probably a leak.

For residential calls, we charge a flat rate for leak detection service. Commercial jobs are individually quoted.

Pardo & Son uses many electronic leak detection tools with different sensitivity levels to locate leaks in plumbing wherever they may be.

When water pipes leak, water will travel the path of least resistance and could end up surfacing many yards away.

Yes. we uses infrared technology to locate structural leak problems. Structural leaks can be difficult to ascertain because of the nature of how water travels. That’s why we recommend that you call a professional to locate the source of the water intrusion, before attempting to make repairs on your own.

Your leak will be located using a number of electronic leak detectors. We uses cutting edge technology, combining equipment and techniques developed in-house and the best training available. Equally important is the experience of our technicians. Our technicians receive continuous hands on training at our state-of-the-art training facility.