Privacy Policy

Pardo & Son Plumbing respects the privacy of website visitors and customers.

Information You Provide

When you submit a contact or service-request form, the website collects your name, phone number, email address, property city and ZIP code, an optional street address, service request details, and any communication preference or callback window you choose to provide.

You may optionally upload up to three JPG, PNG or WebP photos of the plumbing concern, with a 5 MB limit per photo. Include only information relevant to the service request; do not include sensitive documents or unrelated personal information.

How Information Is Used

Information is used to respond to service requests, communicate about requested plumbing service, operate and secure the website, and diagnose technical problems.

Website Tools

This website uses WordPress and WPForms to collect and store requests. Form records and uploaded photos are available to authorized website administrators. Photo downloads require administrator access; photos are not added to the public Media Library. The website does not currently embed analytics, maps, review widgets or third-party CAPTCHA services.

Request Notifications

The form stores the request in WordPress and sends an office notification and a customer acknowledgement. Email delivery uses Hostinger SMTP and the receiving mailbox provider. Acknowledgement confirms receipt, not an appointment.

Technical Information and Cookies

The hosting platform may process standard technical information, including browser and device information, IP addresses and security logs. WordPress uses cookies for signed-in administrator sessions. The service forms use anti-spam controls to help identify automated submissions.

Service Providers and Sharing

Website hosting, form processing and email delivery providers may process information as needed to operate the website and respond to requests. Information may also be disclosed when required by law or with consent.

Records and Privacy Questions

Service requests are stored for authorized follow-up. Contact Pardo & Son to ask about the handling, retention, correction or deletion of your information.

Security

No method of internet transmission or storage is completely secure. Avoid sending sensitive information that is unnecessary for plumbing service.

Contact

For privacy questions, call 407-872-7755 or use the Contact page.